Refund policy

Returns & Refunds

Park & Hound accepts returns of eligible products within 30 days after delivery.

Start a return

Before sending anything back, email parkandhound@gmail.com with your order number, the item you would like to return, and the reason for the return. We’ll review your request and, if it’s accepted, provide return instructions for your order. Please do not mail an item until you receive those instructions. Items sent back without first requesting a return may not be accepted.

Condition and exclusions

To be eligible, an item must be unused, unworn, unwashed, in its original condition, and suitable for resale. Include original packaging, tags, and accessories where applicable.

We can’t accept items that have been used, worn, washed, chewed, damaged after delivery, or are otherwise no longer in resalable condition. Opened or used grooming, dental, hygiene, and personal-care products, gift cards, and products clearly marked as final sale before purchase are also not eligible.

There is no restocking fee.

Return shipping

For ordinary eligible returns, the customer is responsible for return-shipping costs. If an item is defective, damaged on arrival, or incorrect because of Park & Hound, a supplier, or a fulfillment partner, Park & Hound is responsible for the applicable return-shipping cost. Contact us first so we can provide instructions for your order.

Exchanges

We don’t offer direct exchanges at launch. You may return an eligible item under this policy and place a new order for the item you want.

Refunds

After an eligible return is received and reviewed, an approved refund is issued to the original payment method when it is processed through the applicable return and fulfillment workflow. We’ll notify you when the refund has been processed where the platform supports that notification. Your bank or card issuer may take additional time to post it.

For questions, email parkandhound@gmail.com.